Return Policy

Effective Date: 16/08/2023

Thank you for shopping at Puptastic.com.au

We strive to provide you with the best shopping experience possible. Below is our Return Policy, outlining the guidelines and procedures for returning products purchased through our website. By making a purchase with us, you agree to adhere to these terms.

1. Eligibility for Returns:

  • You may be eligible to return a product if it meets the following criteria:

    • The product was purchased directly from Puptastic.com.au

    • The product is in its original condition, with all tags, labels, and packaging intact.

    • The return is requested within 14 days of receiving the product.

    • The product is not listed under the "Non-Returnable Items" section (see below).

2. Non-Returnable Items:

  • Certain items may not be eligible for return due to hygiene reasons, safety concerns, or their personalized nature. These items may include but are not limited to:

    • Personalized/customized products.

    • Perishable goods

    • Digital downloads and gift cards.

3. Return Process:

  • To initiate a return, please follow these steps:

    • Contact our customer support team at Info@puptastic.com.au within 14 days of receiving the product. Provide your order number, details of the item(s) you wish to return, and the reason for the return.

    • Our customer support team will provide you with further instructions for returning the product.

4. Return Shipping:

  • The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped or damaged product). We recommend using a trackable shipping method to ensure the safe return of the product.

5. Refund Process:

  • Once we receive and inspect the returned product, we will process your refund. Refunds will be issued in the original form of payment. Please allow 5 business days for the refund to be reflected in your account.

6. Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange a product for a different size, color, or item, you will need to return the original product and place a new order.

7. Damaged or Defective Products:

  • If you receive a product that is damaged or defective, please contact our customer support team within 14 days of receiving the product. We will provide further instructions on returning the item and arranging for a replacement or refund.

8. Contact Us:

If you have any questions or concerns about our Return Policy, please contact our customer support team at Info@puptastic.com.au.

By making a purchase with Puptastic.com.au, you acknowledge that you have read and understood this Return Policy and agree to abide by its terms.

B & B Retail PTY LTD, Brisbane, 4000