Shipping and Billing Terms

Effective Date: 16/08/2023

Thank you for shopping at Puptastic.com.au

Below are the Shipping and Billing Terms that outline the procedures, policies, and responsibilities related to shipping, billing, and payment for products ordered through our website. By placing an order with us, you agree to adhere to these terms.

1. Shipping Information:

  • Processing Time: Orders are typically processed within 2 business days after payment is confirmed.

  • Shipping Methods: We offer various shipping options, including standard, Express within Australia. Shipping methods and rates may vary based on your location and the products ordered.

  • Shipping Fees: Shipping fees are calculated based on your selected shipping method, destination, and order total. You will see the full shipping costs during checkout before making payment.

  • Tracking: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

2. Shipping Addresses:

  • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or misdeliveries caused by incorrect or incomplete addresses.

3. Delivery Time:

  • Delivery times may vary based on your location, chosen shipping method, and product availability. While we strive to deliver orders within the estimated timeframe, unforeseen circumstances such as weather conditions and carrier delays may impact delivery dates.

4. Billing and Payment:

  • Payment Methods: We use Stripe Secure Payments to accept various payment methods, including credit/debit cards, American Express and ApplePay.

  • Billing Information: You are responsible for providing accurate billing information, including your name, billing address, and payment details. Incorrect information may lead to order processing delays.

  • Order Confirmation: Upon successful payment, you will receive an order confirmation email containing details of your purchase. Please retain this email for your records.

  • Order Cancellation: Orders can be cancelled within 12 hours of placing the order. After this period, cancellations may not be possible as the order may have already been processed and shipped. Please refer to our Return Policy for further information.

5. Order Changes:

  • Changes to orders (such as product additions or modifications) can be requested within 12 hours of order placement. We will do our best to accommodate your request, but changes are not guaranteed after this time.

6. Customs and Duties:

  • International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and may need to be paid upon delivery.

7. Return Shipping Costs:

  • If you need to return a product, please refer to our Return Policy for details on return procedures and any associated return shipping costs.

8. Contact Us:

If you have any questions or concerns about our Shipping and Billing Terms, please contact our customer support team at [email address or contact form link].

By placing an order with Puptastic.com.au, you acknowledge that you have read and understood these Shipping and Billing Terms and agree to abide by them.

B & B Retail PTY LTD, Brisbane, 4000